Our minimum service level is 384 Kbps, which is roughly 8 times faster
than the typical dial-up connection. Burst connection rates are typically
around 500 Kbps all the way up to 1 Mbps.
I just went to an internet speed test site and it
showed that my connection was faster than 384 Kbps.
How can this be?[click here]
These higher-than-advertised transfer rates, or "burst" rates, are made possible by
a number of factors including your computer's speed and cache settings, signal level to the
base station, and if the site is cached on one of our content engines.
Typical "burst" transfer rates are between 500 Kbps and 1 Mbps.
Does the service come over cable/DSL/satellite/phone lines?[click here]
CKS Wireless's service is similar in speed to cable/DSL/satellite,
however, that's where the similarities end. Our service is wireless.
I live outside of town; will I still be able to get service?[click here]
CKS Wireless has multiple points of presence. Please contact your CKS Wireless representative for more information on service possibilities
and to schedule your free site survey.
What is a site survey and how much does it cost?[click here]
A site survey allows us to determine if we can provide CKS Wireless service
to your location. There is no fee for performing this survey. It is non-intrusive,
meaning you don't even have to be there, and it takes about 15 minutes or less!
A CKS Wireless Technician came out and did a site survey and said I'm in a "dead spot",
or said the signal was too weak; when will I be able to get service?[click here]
Our short term goal is to provide complete coverage in Jacksonville.
Since you have been visited by a CKS Wireless Representative, your name and location
have been placed on our priority expansion list.
I read an article that said wireless internet is not secure or is easy to "hack"; what type
of security methods do you use?[click here]
CKS Wireless is actually more secure than if you were using cable or DSL internet service.
We cannot give specifics on our security protocols, but we do encrypt all wireless traffic,
making it very difficult and time-consuming for hackers to steal information. People who use
cable or DSL service are easier targets; also, most web sites that have confidential information
are encrypted and secured in addition to our own security system. CKS Wireless uses multiple
techniques to make your service as secure and reliable as possible.
I have multiple computers, does it cost extra to hook them up?[click here]
Our Standard Installation provides connection for 1 computer. Connecting multiple
computers must be done with a switch or router---wireless or wired. If you do not already have
one of these devices or do not wish to install them yourself, CKS Wireless can do this for you.
Talk with your CKS Wireless Representative for current pricing or more information.
Is it possible to get a static IP address?[click here]
Every CKS Wireless client is provided one static IP address at no cost to you.
Additional IP addresses can be provided. Contact your CKS Wireless Representative
for availability and pricing.
Is the wireless signal affected by weather conditions?[click here]
CKS Wireless has done extensive testing with our wireless equipment,
both indoors and out, and we've found that severe weather conditions have no effect
on the wireless signal. The ony weather phenomenon that can effect the wireless signal
is freezing fog.
I have an outdoor antenna kit installed on my house,
is it at risk of being hit by lightning?[click here]
The likelihood of the outdoor antenna being hit by lightning is almost non-existent.
The majority of the antenna housing is plastic and there is a micro-breaker that is designed
to "trip" in the event of an electrical surge. If you are concerned about this issue,
please contact a CKS Wireless Representative for more information.
Is my outdoor antenna and cable running into the house
susceptible to rain, wind, snow, ice, sunlight, etc?[click here]
No. The antenna and cable are designed for outdoor usage,
they should provide years of service through all weather conditions
that are typical in East Texas.
Can I paint the external antenna kit and cable?[click here]
The antenna should not be painted. You may however, paint the cable.
Can I still use my old email account?[click here]
In most cases yes, you should be able to check your old email account,
as long as you still have an active account with your previous service provider.
I'm moving and would like to take my service with me,
will the service still work?[click here]
Yes, you can take your service with you provided that CKS Wireless
service is available in the area you are moving to.
What types of computers does your service work on?[click here]
CKS Wireless service will work with any computer equipped with
a Network Card; this includes Macintosh and Windows based computers, among others.
Is your service affected by 2.4 GHz cordless phones?[click here]
No.
How big is the outdoor antenna kit and what does it look like?[click here]
Most clients in the CKS Wireless service area will use the 16" x 19" x 2"
Customer Premise Equipment. Your CKS Wireless Representative will discuss with you
any other antenna & radio configurations.
Do you guys offer server co-location or managed server hosting?[click here]
Yes, however we are still formulating a price plan. Please call us for pricing and availability.
Do you offer discounts to senior citizens or non-profit organizations?[click here]
No discounts are currently available to senior citizens. We *do* offer discounts
to educational and non-profit organizations. Call for details.
Do you guys have a referral program?[click here]
Yes we do! CKS Wireless has recently introduced a Referral Program, whereby current
customers who refer business to us get compensated.
To any current CKS Wireless customer who refers one new client to us,
we will credit them for 1 month of service.* *Amount credited will be equal to contracted monthly service cost
of current customer. Credit will be given after the new customer's first invoice has been paid.
Do you design websites?[click here]
Yes we do!
Please contact us to discuss the creation or redesign of a website for you.
Does CKS Wireless provide Internet in my area?[click here]
Currently, due to the cost of rolling out Internet, we provide
Internet services only to clients in the Jacksonville Texas area.
Please call us for details and availability.
If I pay for a year of service in advance can I get a discount?[click here]
Yes. If you pay for a total year of service upfront,
we will discount the total amount for that year by 10%.
Do I get an e-mail account with my CKS Wireless service?[click here]
Yes. Unless you choose to decline that feature, each service plan
comes with 1 e-mail account with the "ckswireless.com" domain at no extra charge.
